Privacy Policy
Effective Date: January 2026
Desert Coach (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of our customers, airline partners, employees, and website visitors. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.
1. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide Directly
- Name
- Phone number
- Email address
- Pickup and drop-off locations
- Flight information (when applicable)
- Company or airline affiliation
- Feedback or survey responses
- SMS communication preferences
b. Information Collected Automatically
- IP address
- Device information
- Browser type
- Website usage data through cookies or similar technologies
c. Communication Data
- Call records and call metadata
- SMS message interactions
- Customer service communications
2. How We Use Personal Information
We use personal information for the following purposes:
- To provide and manage transportation services
- To coordinate pickups, drop-offs, and trip updates
- To communicate service confirmations, updates, or changes
- To send customer satisfaction surveys
- To respond to inquiries and customer support requests
- To improve service quality and operational efficiency
- To maintain security and prevent fraud
- To comply with legal and regulatory requirements
SMS communications are used strictly for service related notifications, operational updates, and customer feedback purposes. Message frequency may vary. Message and data rates may apply.
3. How We Share Personal Information
We may share personal information only as necessary with:
- Airline partners and contracted clients for service coordination
- Drivers and operational personnel to fulfill transportation services
- Service providers and technology vendors who assist with communications, dispatch systems, hosting, or analytics
- Legal or regulatory authorities when required by law
SMS consent is not shared with third parties or affiliates.
We do not sell personal information to third parties.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
5. Data Retention
We retain personal information only for as long as necessary to provide services, comply with contractual obligations, resolve disputes, and meet legal requirements.
6. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Opt out of SMS communications at any time by replying STOP
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. Users may adjust browser settings to manage cookie preferences.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
9. Contact Information
If you have questions regarding this Privacy Policy or our data practices, please contact:
Desert Coach
1115 West Main Street , Mesa
andrew@desertcoach.com
(602) 781-4195